Warranty, Exchange, and Return Policy

Last Updated: February 25, 2025.

As part of our commitment to providing a convenient and secure shopping experience in the State of Qatar, "Tajer" platform adheres to the warranty, exchange and return policy in compliance with the laws, regulations, and decisions of the state of Qatar.

Warranty Policy:

If a product or service comes with a warranty, the specific duration and details of the warranty will be included in the offer's description. The actual warranty documents will be provided within the package that contains the product or service. If the product description does not mention a warranty, then the product or service does not come with one. If the description does not specify a warranty, our Warranty, Exchange, and Return Policy will apply.

Exchange and Return Policy:

1.      Exchange and Return Duration:

·       Customers can return products within 7 days from the date of receiving the order.

·       Customers can exchange products within 14 days from the date of receiving the order.

2.      Exchange and Return Conditions:

·       Products must be in their original condition—unused, undamaged, and intact, with all accessories and original packaging (if applicable).

·       All tags, labels, and accessories (if available) must be intact, unremoved, and undamaged.

·       An invoice or proof of purchase is required.

3.      Non-Exchangeable and Non-Returnable Products:

·       Products that are unfit for reuse or resale.

·       Personal care and health-related products, including but not limited to cosmetics, perfumes, shaving tools, and hygiene products, once opened. Underwear, swimwear, socks, and similar items cannot be exchanged or returned for hygiene reasons.

·       Electronics and technical accessories are non-exchangeable and non-returnable unless a manufacturing defect or technical fault is present.

·       Customized or made-to-order products as per the customer’s request, unless a manufacturing defect is proven.

·       Products that have been damaged or scratched due to misuse.

·       Perishable items, such as food, fresh flowers, and live plants, due to their short shelf life.

·       Digital products, such as downloadable software, e-books, digital music, or online subscriptions, as they cannot be returned once used.

·       Gift cards and prepaid cards.

·       Opened software and video games—physical copies that have been opened cannot be returned to prevent unauthorized duplication or piracy.

·       Final sale items—products sold under "final sale" or clearance are eligible for exchange if available or return as per the approved policies.

4.      Eligibility for Exchange and Return:

A customer is entitled to exchange or return a product for a similar item or receive a refund in the following cases:

·       If the product has a defect.

·       If the product does not meet the required standard specifications.

·       If the product differs from the advertised description or intended purpose.

·       In cases where the sale of a product to the customer involves Tajer committing a violation of any provisions of the laws, regulations, or decisions related to consumer protection.

·       If it is found that the product does not comply with the agreement made with Tajer.

5.      Compensation in Special Cases:

·       If the exchanged product is priced lower than the returned product, the price difference will be refunded to the customer.

6.      Refund Methods:

1.    Credit Card Purchases: Refunds will be credited back to the original card within 7–21 business days, depending on the card type.

2.    E-Wallet Purchases: Refunds will be credited to the customer’s e-wallet balance.

3.    Cash Purchases: The refund will be issued in cash or credited to the e-wallet, as per the customer’s preference.

7.      Exchange and Return Costs:

1.    If a customer requests an exchange or return for reasons that entitle them to do so, such as manufacturing defects or non-compliance with advertised specifications, Tajer will bear the full shipping costs associated with returning the product.

2.    If a customer chooses to exchange or return products through home collection and delivery for reasons not covered under this policy, laws, regulations, or decisions (such as a change of mind regarding size, color, or other personal preferences), and Tajer approves the exchange or return request, the customer will bear the full collection and delivery costs.

8.      Exchange and Return During Sale Periods: During sales and promotional periods, the following conditions apply to the exchange and return policy:

1.    Exchange and Return Duration:

·       Customers can exchange or return products only within the sale or promotional period.

2.    Refund Value:

·       The refund amount will be based on the discounted price at the time of purchase, not the original price.

3.    General Conditions:

·       All terms and conditions outlined in this policy remain applicable during sale or promotional periods.

Legal Disclaimer:

This policy and its terms are subject to Qatar Consumer Protection Law No. 8 of 2008.
In case any provision of this policy conflicts with applicable laws, regulations, or decisions issued by relevant authorities in Qatar, the Qatari laws and regulations shall prevail, and any conflicting policy provisions shall be nullified.